Maritime Knowledge Hub, 3 Vanguard Way, Birkenhead, Merseyside, CH41 9HX
Wednesday, 11 December 2019
8.00 to 10.00 am
FREE
The Quay Business Forum is a free, breakfast event for entrepreneurs and business people, come along to network and benefit from regular topical business presentations and take part in forum discussions; sharing and gaining vital information to help you grow and develop your business.
Event sponsors are Haines Watts Ltd, Vigo IT Solutions Limited, A Letton Percival & Co Ltd, People Solutions (North West) Ltd and Jackson Lees Solicitors.
QBF, filmed and produced by ImagePlay - VIEW HERE
Speaker: Debbie Taylor of CIRCLE Leadership Development
Topic: Creating and Retaining Customer Loyalty
In this era of Customer Retention, excellence in customer service is the single most important element determining your company’s future success or failure.
- Learn key techniques for building customer loyalty
- Understand how to effectively measure customer satisfaction
- What are "moments of truth" to make or break your customer relationship
- How to turn complaints into devotion
Free parking available at the venue
DIRECTIONS
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